FRLA / Besnard - Draft Brochure

VALUE

CULTURE

Our Core Values Our approach is based on generations of knowledge, passion, and success. Our character is shaped by deeply-held core values – embraced by all – that have guided the Besnard family in our mission to be the best possible partner for more than 40 years:

Our Team We employ the highest caliber people who embody outstanding work ethic, impeccable character, strong interpersonal skills, andentrepreneurial qualities. The Owner/Operator dedicated Besnard Account Team consists of over 200 knowledgeable internal and external team members with the authority to quickly solve problems and make decisions. We don’t have all that red tape and layers of management found in large corporations. This frees our team members to provide the best insurance solutions, products, and overall business value. Our Approach At Besnard, we pride ourselves on knowing what great service means for each client. Because each client is unique, the only way to do that is to actually understand a client’s business. As much as we emphasize innovation in our work, we remain unapologetically old-school in our belief that business is all about relationships. Besnard clients work with a dedicated team. Our clients know their Besnard contacts by name and even have their mobile numbers, from their Client Manager to the CEO/President. This type of accessibility and partnership drives deep relationships – the way business was meant to be done. Besnard clients are value-focused. This long-term focus is why they have built successful businesses. Besnard Insurance understands our clients’ businesses. Our staff members work shifts in client restaurants every year. Working side-by-side with managers and crew members, our team gains true understanding for client challenges and can better direct specific services to the changing environment.

THE GOLDEN RULE We treat clients and their teams the way we want to be treated. INDEPENDENCE We cherish and protect the company we own, the culture it fosters, and the autonomy it provides to accomplish our mission.

EXCELLENCE We enjoy what we do and work together collaboratively to deliver superior results for our clients, partners, and employees. We firmly believe that our successes today will drive the accomplishments of tomorrow.

ACCESSIBILITY Our entire team is approachable and

FUN We wholeheartedly

celebrate our successes together… and have fun doing it!

available. We welcome, expect, and encourage feedback from clients, partners, and employees.

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